|Quality Management |
High quality of logistics is a result of hard, daily and detailed work on management of service quality. Several factors make this management a daunting task. There are so many products (national, international, priority, express..) each with it's own performance targets, geography etc. Each mail item goes through so many different steps (posting, sorting, transport, customs, delivery). Mail volumes are fluctuating, the time for operations is limited, client demands are ever higher. The only way to stay on top of this task is with a good quality control technology.
You must be able to see quality on various levels :