Worktrace Information

About us

noreply@blogger.com (Worktrace) — Thu, 01 Apr 2010 09:43:00 +0000

WorkTrace is a well-established as a provider of pure web-based solutions for International Mail management and postal EDI messaging. In today's mobile, cost-squeezed and rapidly changing environment, the WorkTrace approach of openness, flexibility, sofware as service gives valuable advantages: speedy set-up, no heavy initial investment,scalabilty and modularity (you only pay for what you need).

WorkTrace Solutions

A compelling mix of performance, flexibility, reliability, rapid roll-out and low total cost.

Why WorkTrace?

Worktrace is a logistics management and control system. It is different for many reasons from other systems claiming the same capability. Not only does it cover postal parties but it also connects to 3rd party logistic providers and to private clients of the Post, both small and large. It covers international postal products , national postal products and private products to a specific Post. Of course it supports management of postal items such as receptacles, consignments, despatches but it has capability to manage 3rd party private entities such as articles with mail items, or private consignment/despatch definitions. This openness carries through to bar-coding (standard or non-standard), peripherals and is an integral part of the WorkTrace philosophy. In fact Worktrace aims for continual innovation and improvement, anticipating the need for change and adaptation of its Postal customers.

More about us

Support

noreply@blogger.com (Worktrace) — Thu, 01 Apr 2010 09:40:00 +0000

Trunk Transport

noreply@blogger.com (Worktrace) — Thu, 01 Apr 2010 09:40:00 +0000

Customs

noreply@blogger.com (Worktrace) — Thu, 01 Apr 2010 09:39:00 +0000

Pick-up Delivery

noreply@blogger.com (Worktrace) — Thu, 01 Apr 2010 09:39:00 +0000

Operations

noreply@blogger.com (Worktrace) — Thu, 01 Apr 2010 09:39:00 +0000

Shipping

noreply@blogger.com (Worktrace) — Thu, 01 Apr 2010 09:39:00 +0000

Mailer Solution

noreply@blogger.com (Worktrace) — Thu, 01 Apr 2010 09:25:00 +0000

WorkTrace Solutions for Mailers

Worktrace now provides Postal Operators with an impressive, innovative on-line solution for business customers.

This unique solution allows Postal operators to provide mailers, sending small through to large volumes, with a range of value added information services, comparable to those of private postal operators but at more competitive prices.

The Post of Lithuania has been piloting the solution with small to medium business customers and has found excellent satisfaction from the user base.

Slovak Post has been piloting with large volume mailers and again customer satisfaction is excellent.

This is a Software as a Service (SaaS) solution so it requires only on-line access, no large license fees, no hardware investment and can be operated by any Postal service. It gives mailers the ability to:

Print bar-coded parcel labels
Print mail documentation
Use convenient on-line address books
Access online reports on mail volumes
Have visibility of quality of service
Have visibility of mail distribution
Receive alerts on mail not distributed on schedule
Record and manage returns
Access value-added track and trace
Send consignment pre-advise to the Postal operator
Exchange logistics information with the Postal operator
Receive Cash On Delivery information from the Postal operator

How does it work? We either provide the mailer with an online system to enter data or we integrate with the mailer's own system by taking data in an appropriate format.

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noreply@blogger.com (Worktrace) — Thu, 01 Apr 2010 09:17:00 +0000

Dialogue

noreply@blogger.com (Worktrace) — Fri, 26 Feb 2010 17:49:00 +0000

Increasing client sophistication and increasing competition drives demands on logistics flexibility ever higher. Fixed procedures schedules are no longer good enough to satisfy client. Increasingly clients ask and get flexible service conditions. The following three scenarios will illustrate business reality.

Scenarios

Return Management Management of returned items is a challenge for Internet based distribution. Quality of management of returns can mean a difference between profit and loss, hence a need for effective management. A state of art system should give the possibility for a client to ask for agreement to return. Also the seller should be able to view this and to authorize or decline the return request. The logistics operator should generate return documents and addressing. All these steps should happen in a fast and convenient manner.

Customs clearance International distribution is a major concern in e*Commerce. To a large degree it is due to quality and cost of customs clearance operations. Advanced operators clear goods without stopping the logistics flows across borders. For service quality, a logistics operator must be able to inform customs about goods en-route well before physical operations take place. Customs must be able to send a pinpointed request to physically analyze a chosen item. A logistics operator must be able to receive the request and act upon it quickly. A logistics operator must know when goods are returning from customs inspection. This interaction must be fast and reliable, so that the logistics flows do not suffer.

Transport dispatching Pick up and uplift operations are major area of cost in logistics, the last mile represents about 60-70% of total logistics cost. Since need to manage the process most effectively. The following is a typical dialogue that will take place when a client places a shipment order. A logistics operator must see a request for services immediately and must be able to send a request to a delivery agent. In turn, the delivery agent must be able to confirm acceptance of service and the logistics client must be informed of arrival of goods or services.

How it works

At the basis of the system is a set of methods to capture information from participants, a mechanism to maintain a dialogue in a visible and simple form, mechanism to deliver information to mobile participants in logistics dialogue. You must be able to see quality :

Data Capture

Dashboard

Messages

Data capture

WorkTrace allows a Web based capture of information from participants, clients, distributors, customs, operators etc. with customisable screens.

Dashboard

The dashboard shows all alert messsages that interest the user. At a glance one can see issues that may need recovery action.A click on any line links in to the track and trace of the item

Messages

As Alert events take place appropriate messages are despatched to appropriate media.

Capability Overview

noreply@blogger.com (Worktrace) — Thu, 25 Feb 2010 13:47:00 +0000

Click on any image below to learn about our capability in that area.

Barcoding	Documentation	Data Capture
Import Export of Data	Planning Analysis	Quality of Service
Track and Trace	Alerts	Business Dialogue

Track and Trace Capability

noreply@blogger.com (Worktrace) — Wed, 17 Feb 2010 14:16:00 +0000

The value added Track and Trace Worktrace really does add value. It gives the usual basic track and trace of other systems, listing the events a mail item passed though. As well as actual events, the listing shows planned events, such as final delivery. Additionally, a hierarchical link is included so, if authorised, you can find detailed information about the receptacle and despatch and transport in which a parcel was included. In the case of client pre-advise, articles are listed for each parcel and the information about an article is also included. By drilling down, detailed information describing the mail is accessible at the various levels (transport, despatch, receptacle, parcel, article). An example to show this is given in the diagram below.

Quality

noreply@blogger.com (Worktrace) — Wed, 17 Feb 2010 13:39:00 +0000

Quality Management

High quality of logistics is a result of hard, daily and detailed work of management of service quality. Several factors make this management a daunting task. There are so many products (national, international, priority, express..) each with it's own performance targets, geography etc. Each mail item goes through so many different steps posting, sorting, transport, customs, delivery. Volumes are greater and fluctuating, time for operations are limited, client demands ever higher. The only way to stay on top of this task is via good quality control technology

You must be able to see quality :

International
National
Detailed view for a region
Detailed views per day
What is on time what is over time?
Movements of up to individual items
Fine analyses

International

User friendly maps show mail quality performance. The colour of the icons on the map indicate performance. A green indicates performaance in the top band, yellow in an intermediate band and red in the lowest band. You sent the levels for each of these bands.

Details for a destination

Now that you know the global quality performance for a destination, you need to see the details, well with WorkTrace it is as simple as clicking on the point on the map and you can analyse the data with an overview of each day in the time period concerned. The left hand side shows volumes and the right hand side graph shows quality versus target with each line representing a day. Clicking on any line will give you the details of the mail for that day, allowing you to analyse quality issues from top-downwards.

Planning

noreply@blogger.com (Worktrace) — Wed, 17 Feb 2010 13:15:00 +0000

The first question any logistics manager wants to have answered is what is the volumes of main incoming and when. do I have sufficient machine power to process it. Enough man-power. Is the VAN capacity sufficient to collect all mail from the aircraft? WorkTrace is a powerful tool to make life of a logistics manager easier. You can obtain a view volumes of work well before they arrive, and in an increasing level of detail. It does not make difference whether you work with postal receptacle, dispatches, or transport. You can see volumes on several levels: Over a certain period All details for a day What is included in what Fine analyses Over a certain period

User friendly graphs show mail volumes on a daily basis, each yellow column representing a day.

Details for a day

Now that you know the global volumes coming today, you need to see the daily details, well with WorkTrace it is as simple as clicking on a bar-chart of the day and here volumes come!

What is included in What

You can actually see every receptacle included in every despatch and every Item included in every receptacle, just click on the plus sign!

Fine Analysis

You can refine you analyses by specifying week days you need to review, days with high or low volumes etc. etc.

Import export Information

noreply@blogger.com (Worktrace) — Wed, 17 Feb 2010 13:09:00 +0000

Import/Export Information Interfaces Whether the interfacing is intra or inter organisational, to Postal operators, carriers, customs authorities or customers, WorkTrace offering is robust and performant. Interfaces can be supplied to:

postal in-house systems via flat-file, EDIFACT messages, XML messages.
into the GXS network (Edi-express, ESU, Tradanet) for exchange of standard postal messages via FTP, via dial-up or via the Internet.
to transporters
to customs authorities
to private operators such as FedEx, UPS, DHL as well as imports information from a variety of other sources
to clients.

Customisation for proprietary and non-standard data formats is offered.

Exchange information

At the Office of Exchange a number of electronic messages are exchanged with trading partners. The messages inform about dispatches on their way or dispatches received at destination. For instance dispatch tracking messages (PRESDES v1 or V2) are exchanged with postal operators and pre-advise destination Exchange Offices about mail on the way to them. RESDES informs the originating Office of Exchange about arrival of mail receptacles at destination Exchange Offices. Item tracking messages can also be generated (EMSEVT) at the Exchange office. Other messages can be needed for links to large customers. At mail units, consignment level messages (PRECON, RESCON, CARDIT and RESDIT) are relevant. Operators such as FedEx and UPS also import and export information to their trading partners.

WorkTrace can generate these messages for you, all automatically and can also generate or import data from private operators such as FedEx. The information exchange is triggered by operational events all behind the scenes. On dispatch close the PREDES message is sent as a background process.

Arrival of mail receptacles is entered by operations staff into the WorkTrace system by scanning. WorkTrace processes this information, creating RESDES messages and sending them to authorized Posts.

Data Capture

noreply@blogger.com (Worktrace) — Wed, 17 Feb 2010 12:58:00 +0000

All logistics operators mention data capture as a major difficulty. Hence this is a major area for logistics organisations to differentiate themsleves. If anything else this area is becoming more complex rather then more simple. Today the most common technologies are:

Scanners
Computer terminals
Paper forms

New technologies are available, and although they do give the logistics operator and mainly the user definite advantage, collectively they greatly complicate the task of information gathering. The following is a list of technologies for data capture: Smart Cards RFID Mobile scanners Wireless scanners Internet Coming together with ever increasing range of information to be captured and an ever increasing range of devices to be used ie: telephones, PDA’s GPS and others the task is even more challenging today than in the past. WorkTrace allows capture of logistics events data (item final delivery, item entered into receptacle, …etc). A range of mechanisms are possible: capture with only a web browser, or using wireless technology and a pda, with a scanner or via a keyboard. A standard set of logistics events can be supplemented by any number of customized events that are needed for your organization. Automated Events WorkTrace is intelligent and saves you work. How? It can be configured to automatically generate events where logic permits this. This avoids additional data entry and assists smoother streamlined operations. For example: WorkTrace event data for an aggregate level (e.g. a mail receptacle) may be sufficient to create a required mail item event (item departure from outward office of exchange). Data from other systems If another systems tracks logistics events through your own physical network, all of WorkTrace’s powerful toolset can still be used. This is done by data import of information from the existing system (see the description under the heading import/export information).